How to respond to a customer that is missing labels or rolls from their order.
Thanks for reaching out, I apologize for the missing labels. I will initiate a reprint right away but in the meantime, can you do me a favor and double check the rolls you do have? We keep physical copies of every order we produce and I do show that we printed these labels. It is possible that the missing labels were accidentally combined with other labels from your order.
We apologize for the missing labels and the inconvenience of having to unroll them. Please let us know if you do come across any of the missing labels. Thank you and please let me know if you need anything else.