A guide to checking an order status and tips for finding companies in Cyrious.
TLDR:
Checking an order status:
- look under Production and see Due Date (may be worth checking with production)
Tips for finding a company in Cyrious:
- Make sure the checkboxes are checked
- Find the lasted invoice (listing the company name) or estimate number in Gmail to search your findings
Checking an order status:
- Click Explore dropdown and then select Explore Orders
- Enter invoice/order number or company name
- Double-click on the correct order line
- Click on the production tab and see Due Date for the approximate date of completion(ship date/pick up date)
The due date (ship date) in Cyrious isn't always accurate--best to ask the production team with the order number and company name in hand.
Looking at the Station will also help tell you what stage it's in.
Tips for finding a company in Cyrious:
- Try searching company name or first/last name, with every checkbox checked.
- No luck? Try searching the client's name or email address in Gmail and then find the latest invoice or estimate number and search in Cyrious.