Online order refunds are now being offered as "credits" (discount codes) in Shopify
Processing an online order in Cyrious that needs a “credit” in Shopify - discount code:
- Enter the specs as shown on the order they paid for - size, quantity, material, etc. and enter the prices accordingly.
- The total that we accept in Cyrious must match what Shopify shows. This is the most important part.
- Once those numbers are entered and the payment has been accepted, calculate the order as we normally would (group variations), open the online store, and find the new price.
- Example: The client paid for 3 variations at 300 each in separate lines - we will find the price for 900 labels total.
- Subtract the new total from the total the client paid - that will be the amount we “refund” (discount code amount)
- Leave the order as-is in Cyrious and assign it to a designer. Let them know that we credited the client and explained how to enter future orders.
- Email the client letting them know that we will generate a discount code for them to use on their next online order and how to enter the order properly moving forward.
NOTE: Since we are not refunding money to their card (no money is leaving our bank account), we need to leave the total in Cyrious alone. For example, if the client paid $600 and should have only paid $500, if we adjust the price to $500 in Cyrious but don't refund them in Shopify (a credit is not a refund), the prices will not match up and it will mess with Todd's numbers.
Please reach out to Kristina with any questions!