To send to clients after we resolve their order that resulted in a negative/low-star review online
Subject: Reconsidering Your Recent Review on Trustpilot
Dear [Customer's Name],
I hope this email finds you well. We wanted to reach out to address a recent 1-star review you left for our product/service on Trustpilot. We genuinely appreciate your feedback and take all customer reviews seriously. Our primary goal is to ensure a positive experience for every customer, and we are committed to resolving any issues that may arise.
We are delighted to inform you that we have taken the necessary steps to address the concerns you raised in your review. Our dedicated team has been hard at work to rectify the situation, and we believe we have successfully resolved the issue you encountered. Your satisfaction is of the utmost importance to us, and we are continually working to improve our products/services.
We kindly request you reconsider your review on Trustpilot in light of the recent improvements we've made. Your updated review will not only reflect the positive changes we've implemented but also help other potential customers make informed decisions.
If you are willing to update your review, here are the steps you can follow:
- Go to Trustpilot.com and click Log in in the top right-hand corner. Log in with your account details.
- Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu. Select the Product Reviews/Services Reviews tab.
- Find the review you want to make changes to, then click Edit. A new window will appear - click Edit review.
- Edit your review. You can change your star ratings and your review text. If you’re updating the review, we recommend indicating that the review is updated in the body of the text. Feel free to provide additional comments or feedback as you see fit.
- Click Submit updated review to publish the changes.
Your feedback is invaluable, and we are committed to making your experience with us as exceptional as possible. Your revised review will greatly assist us in this effort. As a thank you, we would like to offer you $10 toward an order on our online store. Please use code: SECONDCHANCES10
Once again, we appreciate your time and input, and we sincerely hope you'll consider updating your review based on the positive changes we've made. If you have any further concerns or if there is anything else we can do to improve your experience, please don't hesitate to reach out to us.
Thank you for choosing Leapin’ Lizard Labels, and we look forward to serving you in the future.
Best regards,
- Edit/update as needed depending on the situation
- Note: The $10 code is ONLY valid for an online order