CSR:
Make sure we have artwork, material/laminate, quantity, and desired turnaround time; confirm the shipping address on file or if they pick up before passing the order to pre-press.
To clients:
Thank you for submitting your rush order with us! I understand the urgency of your request so I will connect you with our pre-press team now.
The pre-press team member who works with you will be reaching out to you shortly with a digital proof for your order. If you have not already, let us know if there is a specific date you would like your order.
Please note that there is a minimum rush fee of $50 associated with this service.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure your project is completed to your satisfaction.
Please note: Our top 30 clients do not pay for rush orders. Remove the line "Please note that there is a minimum rush fee of $50 associated with this service." to avoid any confusion or frustration.
To pre-press:
I have a new rush order for you!
Client name:
Company/estimate number:
Order notes: (qty, size, material/lam)
Desired delivery/pick-up date: (add address if shipping)